Order Guidelines

Our award-winning designers use the latest technology, artistic expertise, and streamlined processes to turn your vision into a finished piece—smoothly and transparently.

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What Makes Us Easy to
Work With

Upfront Quotes

We provide transparent pricing before production begins. While rare, costs may adjust slightly due to market fluctuations or design changes that affect material weight.

No CAD or Revision Fees*

Design freely — there are no fees for CAD creation or up to three revisions. Our interactive 3D renders let you view, rotate, and approve your design with confidence.

Design Approval

All designs (CADs, waxes, or renders) must be approved via email before production. Your email approval confirms both cost and design details.

*If no order is placed within 4 weeks, a $150 CAD fee applies —
credited towards your order.

✓✓ Custom Order
Requirements

You'll receive a quote within 2 business days (most are same-day). Quotes are valid for 5 days.

Reference Photos

General Stone Policies

Customer-supplied stones must be measured before CAD design.
We are not responsible for color outcomes when using customer-provided materials.
We assess all stones prior to use but cannot guarantee the structural integrity of older or soft gemstones.

For stone matching, the original stone must be sent in.
Natural gemstones vary; exact matches cannot be guaranteed.
If stones arrive mounted, we’ll remove them for measurement — mountings are melted unless otherwise requested.

Policies &
Warranty

Custom Order Policy

All custom orders are non-refundable
Manufacturing defects will be repaired or remade
No refunds under any circumstances

Shipping

FedEx Overnight: $45
2-Day: $30

Warranty

Covers manufacturing defects only
Void if worked on by another jeweler
Daily wear can loosen stones; regular maintenance recommended

Liability

All incoming and outgoing jewelry is photographed
Not responsible for shipping loss or damage
Customer-provided materials cannot have color modified

Ready to Elevate Your Custom
Jewelry Business?

Join thousands of retailers growing with Star Gems’ full-service custom platform. Access instant pricing, AI-powered design tools, and expert craftsmanship - all in one place.

Quick Answers

How long does a quote take?

Once we have enough information to evaluate the project, quotes are usually completed within one business day.

Is there a CAD fee?

CAD is normally included for an intended Star Gems production order. If an account repeatedly requests or cancels CAD work without moving projects into production, a $150 CAD fee may apply. That fee will be credited toward the retailer’s next Star Gems order.

How many CAD revisions are included?

Reasonable revisions are included before final approval. Extensive or repeated redesign that changes the project scope may require a new quote or an additional fee.