Getting Started:
What makes Star Gems different from other jewelry
manufacturers?
Star Gems is a full in-house B2B jewelry manufacturer. From sketching
and CAD design to casting, stone setting, and finishing, we handle everything
internally. This ensures consistent quality, fast turnaround, and the best pricing
for retailers with no minimum order requirements.
Learn more:
Why Partner With Us ↗
How do I create an account?
Click “Free Registration” in the nav bar. After registering, you’ll get
access to your dashboard to submit orders, track designs, and use tools like GemArt
AI and StarMatch AI.
Use this link:
Free Registration ↗
Do you have minimum order requirements?
No. Star Gems specializes in flexibility. You can order a single piece
or thousands with consistent quality and pricing.
Related info:
Our Process ↗
Who can partner with Star Gems?
We partner with retail jewelers, designers, and wholesalers looking for
a reliable manufacturing partner. Our services are tailored to B2B clients.
Learn more:
Why Partner With Us ↗
What types of jewelry can you produce?
Everything—engagement rings, wedding bands, pendants, earrings, and
fully bespoke pieces. If you can imagine it, we can create it.
Links:
CAD
Gallery ↗
How do I start a custom order?
Submit a sketch, CAD reference, photo, or idea through your dashboard.
Our team will guide you through the CAD, approval, and production process..
Link:
Order Guidelines ↗
CAD & Design
What is required to submit a CAD design?
Provide a sketch, photo, or written description of your design. Clear
references make the CAD process faster and more accurate.
Guidelines:
Order Guidelines ↗
How long does it take to create a CAD design?
Most CAD designs are completed within 24–48 hours, depending on
complexity.
Can I request CAD revisions?
Yes. You can request edits until the design is approved and ready for
production.
Does Star Gems charge for CAD designs?
Yes, CAD fees apply, but they are credited toward production costs. Our
pricing is designed to maximize retailer profit margins.
Guidelines:
Order Guidelines ↗
Can Star Gems replicate an existing jewelry design?
Absolutely. We can match, modify, or modernize nearly any design for
your customers.
Start here:
New Custom Order ↗
What types of CAD formats do you provide?
We provide standard CAD files compatible with industry software for
visualization, 3D printing, and manufacturing.
Production & Manufacturing
Where is all Star Gems jewelry produced?
All production is done in-house—from casting to finishing—to maintain
strict quality control and fast turnaround.
Learn more:
Our Process ↗
What materials do you work with?
Gold (all karats and colors), platinum, silver, lab-grown gemstones, and
natural diamonds—plus our wide selection of loose stones, including certified
(GIA, AGS, EGL) diamonds from 0.50 to 5.00 carats in natural and fancy colors.
How long does production take?
Production timelines vary but standard orders typically take 2-3 weeks.
Related info:
Our Process ↗
Can I order a single piece?
Yes. We specialize in low-volume or single-piece orders without
compromising quality or price.
Start here:
New Custom Order ↗
What quality control measures do you use?
Multi-stage inspections are performed at each step, including casting,
stone setting, polishing, and final finishing.
Questions?
Contact Support ↗
Can I make changes after CAD approval?
Minor revisions may be possible depending on the stage of production.
Contact support for guidance.
Questions?
Contact Support ↗
Shipping & Delivery
Where does Star Gems ship orders?
We ship nationwide and offer international shipping upon request.
What carriers are used for shipping?
FedEx and UPS are used depending on destination and retailer preference.
Is shipping insured?
Yes, all orders can be fully insured for protection during transit.
How long does shipping take?
Standard shipping takes 1–3 business days depending on location and
carrier.
Track shipping:
My Orders ↗
What happens if a shipment is lost or damaged?
Contact us immediately to initiate a claim and replacement.
Support:
Contact Us ↗
New CAD Request
Dashboard
25,000+ Cad Designs
Sketch design for inspiration
Image Editing Tool
GemArt AI
Loose Diamonds