CAD Process And Guidelines

STRUGGLING TO FIND THE PERFECT PIECE?

Put 100’s of years of professional experience to work by allowing our team to craft your dreams.

Our custom design specialists will bring your ideas to life by combining the latest design technology with our dedication to artistry and fine craftsmanship. We specialize in providing you with the smoothest design process possible and a clear understanding of how your piece is being produced. This information will be very helpful for timeline determination for all pieces that you request. We understand your needs as a retailer and continually work to ease pain points in our process that make your life easier.

Just send your pictures and design notes to: sales@stargems.com, and we will quote you within 2 business days. Most quotes are sent the same day we receive your information. (This quote is good for 5 (five) days.)

Please include the following information for accurate quoting:

  • Preferred Metal
  • Center Stone Information
    • Identification
    • Size
    • Shape
  • Finger Size
  • Melee Information
    • Additional Stones
    • Size and Shape
    • Quantity

Want to start your own CAD Request? Click Here.



CAD
THE STAR GEMS CUSTOM DESIGN PROCESS:

  • UP FRONT PRICE QUOTES:
    • We strive for accurate pricing; however, there can be fluctuations in the global market that are out of our control, and your cost may need to be revised (either up or down).
      • You will receive a free price quote for the total cost of your custom piece up front, before we start your project.
  • AWARD-WINNING HAND SKETCHES:
    • Need help experimenting with your design? We’ve got you covered!
    • Quickly and easily create multiple design options when you’re supplying stones, but no one knows what they want!
    • A great selling tool for customers who can’t envision their CAD.
  • NO CAD FEE:
    • We don't charge a CAD fee, nor do we charge a fee to revise your CAD design.
    • We can supply interactive, 3D renders of all your designs that allow you to pan, tilt, and zoom in a 360-degree field of view.
      • Another great selling tool for customers who can’t envision their CAD.
  • Sometimes the price may change after a quote has been given. Although this is rare, it can happen if there is a delay in approving or placing the order, as prices can fluctuate. Also, changes are made to the design it could result in a price change as metal and diamond weights can impact the price.
  • We manufacture with most metals including:
    • 10k-24k gold
      • All colors including white, yellow, rose, and green.
    • Platinum
    • Palladium
    • Silver
    • We can accommodate your customer’s metal allergy upon request
  • We will happily modify any of our existing styles or create a new design around your design and specification.
  • We handle all aspects of the design process in-house including:
    • Supplying all necessary materials
    • Engraving
    • Stone Cutting
    • Enameling
    • Plating
    • And more!
  • We can put your maker’s mark on the inside of the shank.
    • Brand a private label to your store
    • Become recognizable!
    • Stand behind our quality like we do.
  • Our 3D scanner, located in Atlanta, GA, is highly accurate and can reproduce even the most complex pieces.
    • Restore vintage classics
    • Replace a lost earring
    • Order a band that fits flush
    • Recreate an old ring with new stones
    • And more!
  • Most CAD designs are generated in approximately 1 to 2 business days*
  • You must approve your order design (CAD, wax, or other) via email in order to begin production. Your approval constitutes your full acceptance of the cost and approval of the order. Without such email, we will not proceed with manufacturing.
    • All design confirmations are done via email for the convenience and transparency of all parties.
    • Delegate any of your employees to process orders on your behalf!
      • Our process is very straightforward, so even new employees can quickly begin processing your custom orders
      • We are always available to discuss, help, and guide you throughout the process.
  • Our skilled designers and manufacturers can expertly incorporate your "special" stones or provide gemstones for your new piece.
  • Find Inspiration!
    • Click Here to see 20,000+ CADs in our portfolio
    • Click Here to see 1,000+ Hand Sketches in our portfolio.
      • Any design you see can be customized to your wishes!
  • Receive a sample in days, not weeks
    • We provide 3D-printed samples of all past and future CADs
    • Let your customer try on a resin sample with all the stones in place so they can see how a piece will wear!
    • Order yours today for only $25!
  • Not sure what stones your customer brought in?
    • We identify all stones in your order before production, so you know what it’s made of.
    • Stop worrying about diamond-like stones
    • We can also match your existing stones, or supply them all for you!
  • Tired of measuring melee? Send it to us!
    • Our laser stone measuring techniques have been creating the perfect setting for decades.
  • You can make up to 3 changes at no charge, providing a final design is approved
  • Satisfaction Guaranteed

* If we are to supply all materials and do not have any customer stones, a CAD can be prepared in 1 - 2 business days, if we wait on customer materials, it will be longer.

  • If we are to supply all materials, gold, diamond, color and do not have to set any stones provided by you in the job, our CAD's are 1-2 business days and 3-4 weeks to delivery. The only exception to this rule would be if the piece requires special color stones, custom cut stones, or rare cases where the piece is overly complex.
  • If we are reusing your supplied stones for your custom order, we will need to measure them before making the CAD to ensure the stones will fit perfectly. Using your supplied stones adds approximately 2 weeks to the timeline as your stones need to be exported to our factory. This makes the total timeline approximately 5 to 6 weeks from CAD approval.
  • If your stones are mounted, we will have to remove them from the mountings to measure so the CAD can be made. We will melt the mountings to remove the stones. If you would like the mountings returned, you will need to remove the stones at your end.
    • If the order is cancelled, we will return your stones and provide a credit for the gold which was melted towards your next order.
  • Most engagement rings can be returned to your customer and worn while the matching bands are being produced.
    • Complex pieces require the engagement ring to be in-hand during production. You will be notified if this is the case for your order.
    • This is a very rare occurrence as our 3D scanning machine is highly accurate.
  • When we are supplying all materials for the job, it is possible to offer "RUSH" service for an additional 10% extra on the price quote.
    • You must have approval from us to make sure we can accommodate your materials and timeline.
  • If a CAD or CADS are provided and no order is placed within 4 weeks (or if no order is placed), you will automatically be charged $150.00 (one hundred fifty). If your customer places an order for the same item at a later date, then $150.00 will be credited to the new request.
  • Star Gems, Inc. will manufacture your custom pieces in a responsible, proven method and for the price quoted if possible; however, sometimes things happen that are beyond our control and the price may need to be adjusted. Remember, we always provide a free price quote.
  • Need something else?

CAD Catalog
CAD Catalog





IF YOU ARE A NEW RETAILER
Thank you for choosing Star Gems, Inc. for your custom designed fine jewelry piece. We truly appreciate your business and are dedicated to maintaining your continued satisfaction and loyalty. Your satisfaction with our products is our foremost priority. If you have any concerns or comments, please do not hesitate to contact us.

IT IS OUR GOAL TO MAINTAIN 100% CLIENT SATISFACTION
Accessing our website is equivalent of your signature and indicates your acceptance of these terms and conditions and that you intend to be legally bound by them. If you use this site, you are responsible for all activities that occur under your account and maintaining the confidentiality of your account. Star Gems, Inc. reserves the right, at anytime, to alter, modify, or update these policies and you agree to be bound by such revisions.

Custom Order and Return Policy:
At Star Gems, our commitment to quality and client satisfaction is guaranteed. We back all our products with warranty from defects of manufacturing nature. All custom orders are non-refundable as they are made to order specifications. In the event of a manufacturing defect, we will gladly remake your piece. We cannot refund the purchase under any circumstances.

Shipping Policy:
All items will be shipped via Federal Express for overnight delivery with a $30.00 fee or for 2nd day delivery with a $20.00 fee.

Warranty Information:
Our warranty covers each item for defects in manufacturing only, based on sole determination of Star Gems. Star Gems will gladly repair or replace the item. If we need to repair, standard repair charges will apply; remember that not all jewelry items are repairable. You will be responsible for the shipping fees to and from us.
Any warranty is voided if the item has been worked on (i.e. sized, repaired, setting adjustments, ring modifications, engraving) by another jeweler other than Star Gems. Please remember that daily wear and handling, stones may become loose over time and may become dislodged. As with any delicate artistic creations, care must be taken to ensure years of enjoyment.

Liability Notice:
We take photographs of all incoming jewelry pieces, for everyone's protection.
  • Items received from customers to be restyled and reused
  • New manufactured pieces prior to shipment to customers
We will not be responsible for lost or damaged items that may occur during shipping.
Due to the natural elements of gemstones, they are susceptible to breakage; however, we will not send you a new custom piece with damaged stones. We will NOT use customer provided stones that are damaged.

General Policies:
Due to the natural variation in gemstones or semi-precious stones, we will do our best to match stones; however, we cannot guarantee that each item will be an identical match or that multiple orders of the same item will have identical stones - we will do our best to match the gemstones
  • If you need to match an existing gemstone, you will need to send the stone to match, pictures are not good representations.
  • When working with any customer provided material, please note that we cannot be held responsible for the color of the end product, we are not able to change the color of any provided material.
  • Star Gems, Inc. will not be responsible for any chips, breakage, or damage to stones the customer supplies.
  • Star Gems, Inc. WILL NOT use broken, chipped, or damaged customer stones in your project.
  • We make every effort to assess the condition of all stones received. We cannot guarantee the integrity of older gemstones, particularly soft stones and therefore not liable for damages to supplied stones.
  • Star Gems, will guarantee our stones against defect (chip/breakage).

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