• UP FRONT PRICE QUOTES:
  • We strive for accurate pricing; however, there can be fluctuations in the global market that are out of our control, and your cost may need to be revised (either up or down).
    • You will receive a free price quote for the total cost of your custom piece up front, before we start your project.
• AWARD-WINNING HAND SKETCHES:
  • Need help experimenting with your design? We’ve got you covered!
  • Quickly and easily create multiple design options when you’re supplying stones, but no one knows what they want!
  • A great selling tool for customers who can’t envision their CAD.
• NO CAD FEE:
  • We don't charge a CAD fee, nor do we charge a fee to revise your CAD design.
  • We can supply interactive, 3D renders of all your designs that allow you to pan, tilt, and zoom in a 360-degree field of view.
    • Another great selling tool for customers who can’t envision their CAD.
• Sometimes the price may change after a quote has been given. Although this is rare, it can happen if there is a delay in approving or placing the order, as prices can fluctuate. Also, changes are made to the design it could result in a price change as metal and diamond weights can impact the price.
• We manufacture with most metals including:
  • 10k-24k gold
    • All colors including white, yellow, rose, and green.
  • Platinum
  • Palladium
  • Silver
  • We can accommodate your customer’s metal allergy upon request
• We will happily modify any of our existing styles or create a new design around your design and specification.
• We handle all aspects of the design process in-house including:
  • Supplying all necessary materials
  • Engraving
  • Stone Cutting
  • Enameling
  • Plating
  • And more!
• We can put your maker’s mark on the inside of the shank.
  • Brand a private label to your store
  • Become recognizable!
  • Stand behind our quality like we do.
• Our 3D scanner, located in Atlanta, GA, is highly accurate and can reproduce even the most complex pieces.
  • Restore vintage classics
  • Replace a lost earring
  • Order a band that fits flush
  • Recreate an old ring with new stones
  • And more!
• Most CAD designs are generated in approximately 1 to 2 business days*
• You must approve your order design (CAD, wax, or other) via email in order to begin production. Your approval constitutes your full acceptance of the cost and approval of the order. Without such email, we will not proceed with manufacturing.
  • All design confirmations are done via email for the convenience and transparency of all parties.
  • Delegate any of your employees to process orders on your behalf!
    • Our process is very straightforward, so even new employees can quickly begin processing your custom orders
    • We are always available to discuss, help, and guide you throughout the process.
• Our skilled designers and manufacturers can expertly incorporate your "special" stones or provide gemstones for your new piece.
• State-of-the-Art AI Tools
  • GemArt AI Jewelry Image Generator: Powered by advanced artificial intelligence, GemArt transforms your ideas into stunning, photorealistic jewelry images. Describe your vision, and watch as GemArt brings it to life with intricate details and high-quality visuals.
  • Text-to-Image Synthesis: Easily create lifelike images by simply describing your design in text.
• Extensive Design Resources
  • CAD and Sketch Galleries: Access over 20,000 CAD designs and hand sketches to find inspiration and refine your concepts.
  • Image Editor: Our intuitive editor allows you to modify and perfect your designs, ensuring every detail meets your expectations.
• Combine our tools to quickly mock and edit images when needed!
• Receive a sample in days, not weeks
  • We provide 3D-printed samples of all past and future CADs
  • Let your customer try on a resin sample with all the stones in place so they can see how a piece will wear!
  • Order yours today for only $25!
• Not sure what stones your customer brought in?
  • We identify all stones in your order before production, so you know what it’s made of.
  • Stop worrying about diamond-like stones
  • We can also match your existing stones, or supply them all for you!
• Tired of measuring melee? Send it to us!
  • Our laser stone measuring techniques have been creating the perfect setting for decades.
• You can make up to 3 changes at no charge, providing a final design is approved
• Satisfaction Guaranteed

* If we are to supply all materials and do not have any customer stones, a CAD can be prepared in 1 - 2 business days, if we wait on customer materials, it will be longer.

• If we are to supply all materials, gold, diamond, color and do not have to set any stones provided by you in the job, our CAD's are 1-2 business days and 3-4 weeks to delivery. The only exception to this rule would be if the piece requires special color stones, custom cut stones, or rare cases where the piece is overly complex.
• If we are reusing your supplied stones for your custom order, we will need to measure them before making the CAD to ensure the stones will fit perfectly. Using your supplied stones adds approximately 2 weeks to the timeline as your stones need to be exported to our factory. This makes the total timeline approximately 5 to 6 weeks from CAD approval.
• If your stones are mounted, we will have to remove them from the mountings to measure so the CAD can be made. We will melt the mountings to remove the stones. If you would like the mountings returned, you will need to remove the stones at your end.
  • If the order is cancelled, we will return your stones and provide a credit for the gold which was melted towards your next order.
• Most engagement rings can be returned to your customer and worn while the matching bands are being produced.
• Complex pieces require the engagement ring to be in-hand during production. You will be notified if this is the case for your order.
• This is a very rare occurrence as our 3D scanning machine is highly accurate.

• When we are supplying all materials for the job, it is possible to offer "RUSH" service for an additional 10% extra on the price quote.
  • You must have approval from us to make sure we can accommodate your materials and timeline.

• If a CAD or CADS are provided and no order is placed within 4 weeks (or if no order is placed), you will automatically be charged $150.00 (one hundred fifty). If your customer places an order for the same item at a later date, then $150.00 will be credited to the new request.
• Star Gems, Inc. will manufacture your custom pieces in a responsible, proven method and for the price quoted if possible; however, sometimes things happen that are beyond our control and the price may need to be adjusted. Remember, we always provide a free price quote.
• Need something else?
  • Contact us today to find what you’re looking for!
  • [email protected]
  • 770-394-6727