Sending Us Stones, Jewelry, or Metal?

If you're sending customer-supplied stones, jewelry, or metal to Star Gems, please complete, print, and include the Incoming Materials Form inside your shipment.

Download & Print Form

A completed form must accompany your materials.

Customer-supplied materials sent to Star Gems must include a completed, printed Incoming Materials Form. Missing or incomplete information may delay your order while our team identifies the materials and confirms how they should be handled.

How it works

Follow these steps whenever you're sending customer-supplied materials to Star Gems.

01 - Complete the Form

Download the Incoming Materials Form and fill in all applicable retailer, material, and project information.

02 - Print & Include It

Print the completed form and place it inside the package with your materials.

03 - Send to Star Gems

Securely package your materials with the completed form inside and send your shipment to Star Gems.

When is this form required?

Complete this form whenever you're sending customer-supplied materials to Star Gems, including:

Loose stones

Mounted stones

Scrap metal

Scrap metal containing stones

The form also tells our team whether materials should be reused, returned, or credited as part of your project.

Not sending customer-supplied materials? You don't need this form for orders where Star Gems is supplying all materials.

Ready to Send Your Materials?

COMPLETE IT. PRINT IT. INCLUDE IT.

Download & Print Form

Quick Answers

What customer-owned materials can I send?

Star Gems accepts loose stones, existing jewelry or mountings, precious metal or scrap, and finished components, subject to inspection and feasibility.